We're glad you're reaching out! Please review our FAQs below for quick answers to common questions. If you still need assistance, our contact information is available at the bottom of the page.

1. How long does shipping take?

Order Cutoff Time: 11:00 PM (GMT-05:00) Eastern Standard Time (New York) orders placed after this time will be processed on the next working day.

Handling Time: 1–2 business days (Monday through Friday)
After your order is processed, it is handed off to the shipping carrier.

Transit Time: 3–5 business days (Monday through Friday)
Please note that delivery times may vary slightly based on carrier performance or external factors.

Total delivery time: The delivery time is typically between 4 - 7 business days

2. How much does shipping cost?

We Provide Free shipping for all orders within The United States

3. What is your return policy?

We have 30 days return and refund policy. You have 30 days from the date you receive your order to initiate a returns.

4. When will I receive my refund?

Once your return is received and approved, we will initiate a refund to your original payment method. You can expect to receive the funds within 10 business days, depending on your bank or payment provider.

5. Do you ship internationally?

At the moment, we only ship to addresses within The United States. We are working on expanding our shipping zones in the future.

6. How to contact us:

Company Name: YUKIMBOS LIMITED      
Registration Number: 78908131
Company Address: UNIT 903A, 9/F., CAMERON COMM 
CENTRE, 458-468 HENNESSY 
ROAD, CAUSEWAY BAY 
HONG KONG

Phone: +1 386 360 0868
Email: info@valciens.com

Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (GMT-05:00) Eastern Standard Time (New York). We strive to respond to and resolve any questions or issues within 1 business day.